Return & Refund Policy

At BuiltLean Shop, we want you to feel good about every purchase. If something’s not right, we’ll do our best to make it easy.

Countries We Serve

This policy applies to customers in the United States.

Returns

We accept returns on both defective and non-defective products, as long as they meet the criteria below.

  • Condition: Items must be new and unused

  • Return Window:

    • Standard orders: Return within 30 days of delivery

    • Holiday orders (Dec 1, 2025 – Jan 15, 2026): Return within 40 days of delivery

Exchanges

We do not offer exchanges at this time.

How to Return

  • Method: All returns must be sent by mail

  • Return Label: Customers are responsible for return shipping costs

  • Restocking Fee: None — we never charge restocking fees

  • Refund Processing: Once your return is received and approved, please allow up to 7 business days for the refund to appear

What We Don’t Accept

We do not accept returns for:

  • Items not in new condition

  • Orders returned after the return window

  • Products damaged due to misuse

  • Buyer’s remorse, wrong size choice, or minor color variations

Please check our size charts carefully before ordering.

Damaged or Incorrect Items

If your item arrives damaged or isn’t what you ordered, contact us within 30 days with:

  • A photo showing the issue

  • Your order number

We’ll either send a free replacement or issue a full refund — your choice.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier. If this happens, please contact your local post office or delivery provider directly.

Cancellations & Changes

Orders are made to order and begin processing quickly. We can’t guarantee cancellations or edits once submitted. Please double-check everything before finalizing your order.

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